Free visual inspection and a written scope of work before any mitigation begins - photos, moisture readings, and drying logs go in your claim file
The scope we write is the scope we bill. Anything new gets shown to you, in writing, before we touch it.
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Before
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Before
AfterThe DryMark Restoration Fort Lauderdale Guarantee
When we say we stand behind our work in Fort Lauderdale, we mean it in writing. Every job we take, from a water-damaged condo on Las Olas to a mold remediation in Coral Ridge, carries our 365-Day Done Right Promise under The Haven Standard. If it’s not done right, we make it right. No voicemail tag, no “we’ll get back to you,” no passing the buck to a subcontractor who vanished. Alicia Brennan built this company in 2011 after watching homeowners lose legitimate insurance claims over missing documentation, and the guarantee reflects that origin: what’s promised on paper is what happens on your property. Our crews arrive in uniform, background-checked, with the license number visible and the written scope already in hand. The price you sign off on before we start is the price you pay. That’s Haven Standard, Clause 1, and it’s been non-negotiable since day one.
What’s Covered
- Workmanship on every trade we perform. Water damage restoration, mold remediation, fire and smoke cleanup, storm damage, sewage cleanup, biohazard remediation, and reconstruction, all backed by the same 365-day guarantee. If a drywall seam cracks, if a paint line shows, if moisture readings climb back above dry standard, we return and fix it at our cost.
- Parts and materials handled with documented chain of custody. We don’t guess at what was installed where. Every material specification goes into your job file, cross-referenced to the photo record from each visit. If a dehumidifier fails or an antimicrobial application doesn’t hold, we replace it and document the replacement the same way.
- Site cleanup that leaves nothing behind except finished work. Our crews bag, haul, and dispose of all demolition debris and contaminated materials per Florida DEP and local Fort Lauderdale codes. If we tracked dust through your hallway or left a nail in the driveway, we’ll hear about it and we’ll fix it.
- On-time arrival with live dispatch accountability. When you call (754) 254-1257, a live person answers, 24 hours a day, 7 days a week. No voicemail trees, no “leave a message and we’ll call back tomorrow.” We give you a real arrival window, and if we’re running behind, we call you before you have to call us.
- Honest pricing locked in writing before work starts. Haven Standard, Clause 1: the written price is delivered before anyone touches your property. No scope-creep additions once the crew is inside. No “we found something else” upsells at 10 PM. The estimate you sign is the invoice you pay, unless you request additional work in writing.
Our Satisfaction Promise
If something’s not right, here’s exactly what happens. You call (754) 254-1257, you reach a live person, and we pull your complete job file: the initial moisture readings, the daily psychrometric logs (that’s temperature, relative humidity, and vapor pressure differential, the data that proves drying progress), the photo record from every visit, and the signed scope of work. Alicia Brennan reviews the discrepancy personally, because the guarantee carries her name and her license. If we missed dry standard, we redeploy equipment and labor at no charge. If a finish doesn’t match, we rework it. If the documentation doesn’t support the invoice, we correct the invoice before you ever have to ask. The 365-Day Done Right Promise isn’t a marketing line stamped on a brochure; it’s a signed guarantee under The Haven Standard, and it stays in your file for the full year. We’ve restored over 12,000 homes since 2011, and every single one left with a written price, a documented record, and that signed warranty. The process exists because we built it for the homeowner who doesn’t know what questions to ask until something goes wrong.
Before
AfterLicensed & Insured Backing
The real guarantee behind our paperwork is credentials you can verify. We’re state-licensed and carry full insurance and bonding, because restoration work in Fort Lauderdale carries real risk: structural collapse from hidden water damage, electrical hazards in flooded properties, Category 3 contamination from sewage backups. Licensing means our technicians met Florida’s training and examination requirements. Insurance means if the unexpected happens, your property and our people are covered. Bonding means there’s a financial backstop independent of our company accounts. Alicia Brennan came to this business from the claims side; she watched homeowners struggle when restoration companies couldn’t produce proper documentation for their adjusters. That’s why every DryMark crew arrives licensed, insured, and prepared to generate the moisture logs, photo records, and written scopes that turn restoration invoices into payable claims. We don’t ask you to trust us because we say so. We ask you to verify, then hold us to the standard we signed up for.
How to Use Your Guarantee
The Haven Standard only works if you know it’s there. Keep your signed scope of work and your 365-Day Done Right Promise certificate in the same file as your insurance paperwork. If you notice an issue, a week or eleven months later, call (754) 254-1257. Have your job number ready; we’ll have everything else. We don’t route guarantee claims to a separate department or make you start over with a new estimate. The same team that handled your restoration handles your follow-up, because they know your property’s history and they have the data to prove what was done.
Free Second Opinion: A Different Kind of Guarantee
Sometimes the best protection is a second set of eyes. If another restoration company in Fort Lauderdale handed you a written estimate and something feels off, bring it to us. We’ll review their scope, their pricing, and their proposed methodology at no charge. No obligation to hire us, no pressure to switch. Alicia Brennan started this service in 2011 because she’d seen too many homeowners sign inflated or incomplete scopes while they were still in shock from the initial damage. A second opinion is a guarantee that you understand what you’re paying for before you commit.
Frequently Asked Questions
It covers any defect in our workmanship or materials for a full year from completion. If a repair fails, a finish deteriorates, or moisture returns because we didn’t achieve dry standard, we return and correct it at no cost to you. Call (754) 254-1257 with your job number and we’ll have your file pulled within the hour.
No. A documented photo record on every visit is included as a standard deliverable under The Haven Standard, never an upsell. You receive it as part of your job file, along with the drying logs and written scope. These are the documents your insurance adjuster needs to process your claim.
Haven Standard, Clause 1 says no work begins until you’ve reviewed and signed the written scope and price. If something doesn’t look right, we discuss it before anyone enters your property. You can also request our Free Second Opinion on any competitor’s written estimate to compare apples to apples.
Our technicians are background-checked, uniformed, and verified before they arrive at your Fort Lauderdale property. Their license information is available on request, and they’re covered under our insurance and bonding. We don’t send anonymous crews.
Yes. The 365-Day Done Right Promise covers our full service range: water damage restoration, mold remediation, fire and smoke damage, storm and disaster restoration, sewage cleanup, biohazard and crime scene cleanup, and reconstruction. The same documentation standard applies to every phase.
We built our documentation system specifically for this scenario. The daily moisture logs, photo records, and written scopes we produce are formatted to IICRC, RIA, and IFA standards, the same standards your adjuster uses to evaluate claims. We coordinate directly with adjusters when needed, because a documented job is a payable job.
Written by Alicia Brennan, Owner at DryMark Restoration Fort Lauderdale, serving Fort Lauderdale since 2011.